Description

At INNIO, we are powering and empowering the transition to a more sustainable energy future. With our industry-leading Jenbacher and Waukesha engine brands, we deliver reliable, efficient, and lower-emission energy solutions to customers around the world.

We are looking for an Indirect Service Market Manager (ISMM) to join our Jenbacher Service team and play a key role in strengthening our service business in indirect markets. In this position, you will act as a vital link between INNIO and our distributors / service partners, helping to drive service excellence, business performance, and long-term customer satisfaction.

Your Responsibilities

• Act as the key contact for distributors and service partners in indirect markets
• Manage service contract-related topics and support smooth execution of service business
• Coordinate and resolve issues related to contract fulfillment and operational performance
• Drive service quality, financial performance, and execution excellence across the partner network
• Monitor partner performance through KPIs and identify opportunities for continuous improvement
• Support customer retention and contribute to sustainable business growth
• Ensure clear, effective communication between external partners and internal teams
• Contribute to forecasting, service pacing, and operational planning activities
• Involve the right internal experts to resolve commercial and operational issues efficiently
• Support partner capability development through structured collaboration and training initiatives

Your Profile

• Bachelor’s degree in Business Administration, Engineering, Economics, or a related field
• Fluency in English and Chinese is required
• Strong commercial background with experience in a customer-facing role
• Experience in contract management is an advantage
• Technical affinity or technical expertise is beneficial
• Strong customer interaction, negotiation, and problem-solving skills
• Good understanding of business performance drivers and financial metrics
• Independent, structured, and proactive working style
• Strong communication, presentation, and stakeholder management skills
• Ability to build trusted relationships and work effectively across cultures and functions

Why Join INNIO?

At INNIO, you will become part of a global company that is shaping the future of energy. We offer an international and collaborative environment, meaningful career development opportunities, and the chance to make a visible impact in a dynamic service business.

If you are passionate about customer relationships, service excellence, and driving business success in an international environment, we would love to hear from you.